技术支持

如果您在使用“耳无鸣”应用过程中遇到任何问题，或有任何建议与反馈，欢迎随时联系我们。

常见问题 (FAQ)

1. 如何注册或登录账号？

目前我们支持手机号快捷登录。在登录页面输入您的手机号并获取验证码即可完成注册或登录。

2. 为什么无法播放音频？

请检查您的网络连接是否正常。如果您处于蜂窝数据网络下，请确保已授予应用“无线数据”权限（iOS 设置 > 耳无鸣 > 无线数据）。

3. 订阅会员有哪些权益？

会员用户可解锁全部高品质白噪音、自然音效及分层声音练习内容。订阅将在当前周期结束前自动续订，您可随时在 App Store 账户设置中取消。

4. 如何取消自动续费？

请前往 iOS 设备的“设置” > 点击您的 Apple ID > “订阅”，找到“耳无鸣”并选择取消订阅即可。

5. 遇到其他问题怎么办？

您可以在应用内的“设置” > “反馈与建议”中提交您的问题描述和截图，或直接发送邮件至 erwuming@163.com，我们会在 1-2 个工作日内回复。

6. 医疗免责声明

本产品提供的音频与练习内容用于放松、专注与自我管理，不用于疾病诊断或治疗，也不能替代专业医疗建议。

App Support

If you encounter any issues or have suggestions while using the "Tinnitus Therapy" app, please feel free to contact us.

FAQ

1. How to sign up or log in?

We support quick login via phone number. Enter your phone number on the login page and verify with the code to register or log in.

2. Why can't I play audio?

Please check your network connection. If using cellular data, ensure you have granted "Wireless Data" permission (iOS Settings > Tinnitus Therapy > Wireless Data).

3. What are the benefits of subscription?

Subscribers unlock all high-quality white noise, nature sounds, and layered sound-practice content. Subscriptions auto-renew unless canceled in your App Store account settings.

4. How to cancel auto-renewal?

Go to iOS Settings > tap your Apple ID > "Subscriptions", find "Tinnitus Therapy", and select Cancel Subscription.

5. Still have issues?

Submit your issue via in-app "Settings" > "Feedback", or email us directly at erwuming@163.com. We will respond within 1-2 business days.

6. Medical disclaimer

The audio and practice content in this product is for relaxation, focus, and self-management only. It is not intended for diagnosis or treatment and does not replace professional medical advice.